Technology

Computers Block Access to Social Security: Exploring the Role of Digital Trust in Online Interactions with SSA Services by Beneficiaries

2025
Wu, Y., González-Rivera, C., Ho, C., and Finkelstein, R. K. (2025). Computers block access to Social Security: Exploring the role of digital trust in online interactions with SSA services by beneficiaries. Generations Journal 49(3). https://generations.asaging.org/computers-block-access-to-social-security/

Yiyi Wu, christian gonzález-rivera and Ruth Finkelstein

The digital transformation of government services has intensified over the past three decades, but many older adults remain more familiar with mobile apps than web-based services, and often prefer in-person on phone-based help with accessing benefits. This article explores findings from interviews with 40 immigrant older adults on how they manage their public and government benefits.